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BRIDGING THE GAP WITHIN AN ORGANIZATION BETWEEN INTENT AND REALITY BRINGS GREAT OPPORTUNITY  

"Humility must always be the portion of any man who receives acclaim earned in the blood of his followers and sacrifices of his friends." - General Dwight D. Eisenhower

We give a company an honest assessment of the situation within their organization and the decisions that will change the trajectory and performance in finding, acquiring, retaining and growing their customers - in a quick and sustainable approach.  
15 Common Issues/Opportunities Hidden Below The Surface

Issues below the surface
  1.   
Consequences
  1. Suppress intrinsic motivation and encourages behavior that conflicts with the overall purpose and values of the organization
  2. Wrong fit to succeed, employees unable to control outcomes and the customer experience is disjointed and inconsistent  
  3. Supervision and control at expense of empowerment and mastery
  4. Reporting and data used to defend versus learn, validate and adapt
  5. Product has no relevancy or context for customers or employees other than price
  6. Stifle the performance of the groups they were designed to help
  7. Create silos and blurred lines of ownership
  8. Too many scattered initiatives and an overabundance of activity
  9. A command and control environment where everyone has an opinion but waits to be given the order and check the box of the task list
  10. Greatly diminish the investment in the growth of the business
  11. An abundance of rules and policies with situational ethics
  12. Self- imposed ceilings on potential and performance
  13. Sum will be less than the parts with competing agendas and disparate definitions of success
  14. Focus is on pushing people at the expense of improving the system 
  15. Inhibit the ability to have a learning organization that can scale judgment and action