For the company to experience strategic focus, relentless execution and ability to scale judgement. The goal is to increase the organization's capabilities and maximize their value to customers that is validated in the top and bottom line of the business.
For employees to experience meaningful work, personal accountability, achievement, growth and purpose to their lives. The goal is for people to realize their potential as individuals and teams with living their values at work.
For customers to experience trust, commitment, loyalty and advocacy. The goal is to do business with companies that serve their best interests, live up to the promises that are implied and understand the soul of the organization that creates an emotional attachment that is mutually rewarding.
Revenue and Sales - Revenue is an effect not a cause. It starts with defining the right problem, designing the right model and a relentless pursuit of serving a purpose bigger than oneself
Scale and Profit - The right structure and value chain centered on giving up control and decreasing predictability that increases personal accountability and delivers extraordinary results
Customer and Employee Engagement - The alignment of actions with core values that produce desired
results in unexpected ways
For employees to experience meaningful work, personal accountability, achievement, growth and purpose to their lives. The goal is for people to realize their potential as individuals and teams with living their values at work.
For customers to experience trust, commitment, loyalty and advocacy. The goal is to do business with companies that serve their best interests, live up to the promises that are implied and understand the soul of the organization that creates an emotional attachment that is mutually rewarding.
Revenue and Sales - Revenue is an effect not a cause. It starts with defining the right problem, designing the right model and a relentless pursuit of serving a purpose bigger than oneself
- $105 million YOY growth for $500 million sales, service and customer marketing operation
- Increased revenue per employee by 31% with over 1,700 employees in seven months
- 46% YOY growth for outbound programs and improved margins by 27% for a $65 million division
- 24% YOY growth and 74% higher revenue per quantity with targeted campaigns for $302 million customer marketing division
- Grew sales 90% YOY, increased revenue per employee 86% and company went from $8 million annual burn rate to cash flow positive in seven months
- Hired 107 new employees within five months and Improved sales performance for a billion dollar company by 47% with a 29% lower cost of sale
- Achieved 107% CAGR in sales over a four year period in building a $125 million operation
Scale and Profit - The right structure and value chain centered on giving up control and decreasing predictability that increases personal accountability and delivers extraordinary results
- Transformed two customer service centers from costing millions a year to cash flow positive, became the fastest growing revenue channels and generated millions in bottom line profits
- Improved bottom line of a $300 million sales and service organization by over 200%, generating tens of millions in additional profit while handling over 14 million annual customer interactions
- Lowered cost to acquire a merchant by 65%, improved margins by 54% and achieved 90% annual retention in a hyper competitive space of social commerce
- Reduced cost to acquire a customer 71% and improved retention 17% with 40% YOY subscriber growth for a $170 million SaaS company
- Improved margins for an industry leading professional service offering from 2% to 51% while increasing revenue 75%
Customer and Employee Engagement - The alignment of actions with core values that produce desired
results in unexpected ways
- Three organizations achieved world class net promoter scores and two were confirmed as the leader in their industry by outside sources
- Saved 27% of customer initiated cancellations with win-back programs without any promotion or discounting tactics
- Received incredibly touching stories and letters from customers letting us know the difference we made in their lives and businesses - every single day
- Improved historic turnover for sales role from 86% to 12% with 47% higher performance
- Reduced turnover for a 2,200 employee organization by 22% and drove 21% growth in sales
- Reduced turnover from 93% to 14% and improved sales by 90% YOY
- Promoted hundreds of employees who became high-performing managers and leaders with distinction for our companies
- Never hired a sales or service manager from outside the company
- Every major holiday was staffed with only volunteers
- Organizations achieved the highest employee engagement scores for two companies named to Fortune's "Top 100 Companies to Work For"